I understand and appreciate your point. What you describe happens off the net as well though. I’ve been a software developer for over 20 years….everything from DOS to .NET. And yes people have issues and don’t necessarily take the proper route to get action. And sometimes user’s just complain for the sake of complaining.
But doesn’t the “whining” also open the doors to resolution for legitimate businessmen such as yourself. If the customer in your side note didn’t lash out at you, then you would never have had the opportunity to clear up the misunderstanding. Think of all the sales that customer could have cost you! Yes, I admit it would be nice if they could find a more amicable way of handling the situation.
Of course bashing someone on websites isn’t what I’m talking about. I’m talking about legitimate complaints with details to backup the position (i.e screen shots and printouts of the EIGHT pages of upsells, screen shots of the failed cancellation page, and recordings of the “mailbox” full message).
There has to be some way to weed out the hucksters so that legitimate internet marketers can do business. And don’t look to our elected officials for answers. No, I think the peddlers of snake oil will eventually be weeded out through natural selection in the marketplace – but that takes time.
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